The Field Operations Bureau is commanded by a captain and is the backbone of the police department providing basic uniform patrol services and responding first to all citizen complaints. This bureau handles patrol supervision, booking of all arrests, initial report review, and interaction with neighborhood residents. The supervisors assigned to this bureau are responsible for supervising beat officers, responding to initial citizen complaints against uniformed officers, interaction with neighborhood and business groups, working with other city agencies and other law enforcement organizations. The commander of this bureau oversees major special operations such as TBOS (Take Back Our Streets), John Sting, Click It or Ticket, etc. The following divisions, sections and units fall under the command of this bureau.
Lieutenant Michael McCoy
Hours: 8:00 a.m. to 4:00 p.m.
Staffing: 20 Officers
Lieutenant David Usher
Hours: 12:00 a.m. to 8:00 a.m.
Staffing: 18 Officers
Elderly Services Program
This program has an officer assigned full-time to handle issues affecting senior citizens (persons 60 years of age and older). The officer handles all complaints filed by senior citizens working in conjunction with detectives to conduct follow-up investigations. The officer also visits all senior citizen resident housing and works closely with the Council on Aging. This officer also works with the administrative staff on the yearly Senior Citizen Christmas Lights Tour.
Traffic Officer Program
The traffic officer is assigned most traffic related issues. This officer also works closely with our traffic reconstruction officers on major motor vehicle crashes. The traffic officer also conducts radar check points and tracks citizen traffic complaints. The traffic officer is also responsible for the placement of the radar trailer under the supervision of sergeants on the First Watch.
The City of Holyoke is authorized 24 reserve officers by civil service rules. These officers, though not full-time, are mandated to attend a modified police academy by state statutes. These officers are regularly scheduled to work on the Second and Third Watches to supplement staffing and replace officers who are on vacation and/or report out sick thereby reducing overtime expenditures. According to civil service rules, full-time officer vacancies can only be filled by reserve officers on the hiring list except for re-hires. Reserve officers provide a valuable service to the citizens of Holyoke.
Auxiliary Police Division
The Auxiliary Police Division consists of an Auxiliary Chief of Police and approximately 40 volunteers. The Auxiliary Police supports the Holyoke Police Department’s Field Operations Bureau with operations such as the St. Patrick’s Day Parade and Road Race, Celebrate Holyoke, Hispanic Festival, etc. Two marked police cruisers are assigned to this division to facilitate their duties. The volunteers assigned to this division also provide assistance during civil defense emergencies such as hurricanes, floods, traffic emergencies, etc. The volunteers also provide assistance to other cities’ law enforcement agencies and charitable organizations.